Refund Policy

At Personalised Gift UK, we’re committed to providing beautifully made, custom gifts that are as special as the people receiving them. We understand sometimes things can go wrong, so please review our refund and returns policy below.

Can I return my personalised order?

As per UK Consumer Contracts Regulations, personalised or custom-made items are non-refundable and not eligible for return, unless:

• The item arrives damaged

• There’s a manufacturing error

• You receive the wrong item

Since these products are made specifically for you, they cannot be resold, which is why returns are not accepted for:

• Change of mind

• Mistakes made by the customer in spelling, photo uploads, or personalisation details

Faulty or Incorrect Orders

If we’ve made a mistake with your order or your item is faulty/damaged, we’ll gladly offer a replacement or full refund.

To qualify, please:

1. Contact us at hello@personalisedgiftuk.com within 48 hours of receiving your item

2. Include your order number and clear photos showing the issue

3. Keep the packaging and item intact for inspection

Returns (for non-personalised items)

If you purchased a non-personalised item, you may return it within 14 days of delivery, provided it is:

• Unused

• In original condition and packaging

You must notify us in writing via email before returning. Return shipping is the responsibility of the customer unless the item is faulty.

How long does a refund take?

Once your return is approved (or a faulty item confirmed), we will issue your refund within 5–7 business days to your original payment method. Refund times may vary depending on your bank or payment provider.

Important Notes

• We are not liable for delays caused by incorrect addresses provided at checkout.

• Any item returned without prior communication may not be processed.

• Please always retain proof of postage for any returns.

Contact Us

If you need assistance regarding a return or refund, contact us at:
📧 hello@personalisedgiftuk.com
📞 020‑8095‑0250