FAQ

Personalisation

How do I personalise my item?
On the product page, just type your text and/or upload a photo or logo in the "Personalise your item" box above the Add to Cart button, then add it to your cart as normal. Your text and image are attached directly to your order so our team can print exactly what you've submitted.

What photo file types and quality do I need?
We accept JPG, PNG, HEIC and WEBP files up to 10MB. For the best print quality, upload a clear, high-resolution photo (at least 1000x1000 pixels) - blurry or low-quality images may not print sharply.

What if I make a mistake in my personalisation?
Please double-check your text and uploaded photo carefully before adding the item to your cart - personalised items are made specially for you and can't be amended once production begins. If you do spot an error shortly after ordering, contact us right away and we'll do what we can before production starts.

Can I personalise more than one item in the same order with different text or photos?
Yes - each item you add to your cart has its own personalisation box, so you can upload a different photo or text for each one.

Delivery

How long will my personalised gift take to arrive?
Orders are made to order and typically dispatch within 2-3 working days from our UK workshop. Delivery time after dispatch depends on the shipping method chosen at checkout, where exact estimates are shown.

Do you ship outside the UK?
[To be confirmed - see Shipping Policy.]

How much is delivery?
Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.

Returns & Issues

Can I return a personalised item?
Because every item is made specially for you, we're unable to accept returns for a change of mind once production has started. If your order arrives damaged, faulty, or with an error on our part, we'll always put it right with a replacement or refund - see our Returns & Refund Policy for full details.

What if my order arrives damaged or the print is wrong?
Contact us with your order number and a photo of the issue, and we'll sort out a replacement or refund as quickly as possible.

Ordering & Account

Do I need an account to order?
No - you can check out as a guest, though creating an account makes it easy to track orders and reorder favourites.

Can I track my order?
Yes - once your order is dispatched, you'll receive a shipping confirmation email with tracking information where available.