Privacy Policy

This Privacy Policy explains how Personalised Gift UK ("we", "us", "our") collects, uses and protects your personal information when you visit or shop with us.

Information We Collect

  • Contact details you give us: name, email address, delivery/billing address, phone number
  • Order details: items purchased, personalisation text you enter, and any photos or logos you upload for printing
  • Payment information, processed securely by our payment provider - we do not store your full card details
  • Browsing and analytics information (such as pages visited and device type) via cookies and analytics tools

Your Uploaded Photos

Because our products are personalised, you may upload personal photos - including of yourself, family, friends or pets - for us to print. We take this seriously:

  • Uploaded photos are used solely to produce and fulfil your order
  • We do not use your uploaded photos for marketing or any purpose beyond your order without your separate, explicit consent
  • Uploaded photos are retained only as long as needed to produce your order and to handle any post-order queries or reprints, after which they are deleted from our active systems
  • Access to uploaded photos is limited to the staff/systems involved in producing your order

How We Use Your Information

We use your information to process and fulfil your orders, communicate with you about your order, provide customer support, and (where you've agreed) send you marketing communications. We never sell your personal information to third parties.

Who We Share Information With

  • Payment processors, to securely process your payment
  • Shipping carriers, to deliver your order
  • Email marketing tools, if you've opted in to marketing emails
  • Analytics and advertising tools (such as Google Analytics and Meta Pixel), to help us understand and improve our site

Cookies

We use cookies to run our store, remember your cart, and understand how visitors use our site. You can control cookie preferences via the cookie banner shown when you first visit, or through your browser settings.

Your Rights (UK GDPR)

Under UK data protection law, you have the right to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. To exercise any of these rights, please contact us.

Contact Us

If you have any questions about this policy or how we handle your data, please get in touch via our Contact Us page.

[This policy should be reviewed alongside Shopify's own generated privacy policy template and confirmed against your actual business practices - particularly the exact retention period for uploaded photos - before publishing live.]