Shipping Policy

Orders are made to order and typically dispatch within 2-3 working days, with delivery following after that.

Production & Dispatch Time

Every item in our store is personalised and made especially for you, so there are two stages between placing your order and it arriving: production and shipping.

  • Production: we typically produce and dispatch personalised orders within 2-3 working days of receiving them. During busy periods (such as Christmas, Mother's Day and Father's Day) this may take slightly longer - any known delays will be shown on our homepage or at checkout.
  • Shipping: once dispatched, delivery times depend on the shipping method you choose at checkout. Exact delivery estimates and costs are calculated and shown to you at checkout, based on your address.

UK Delivery

We deliver to addresses across England, Scotland, Wales and Northern Ireland. You'll receive a dispatch confirmation by email once your order is on its way, along with tracking information where available.

International Delivery

[To be confirmed: please let us know whether international shipping is offered, and if so which countries and carriers, so this section can be completed accurately.]

Order Tracking

Once your order has been dispatched, you'll receive an email with your tracking information (where the shipping method includes tracking). If you haven't received a dispatch confirmation within the timeframe above, please contact us and we'll look into it right away.

Lost or Delayed Parcels

If your order hasn't arrived within the expected timeframe, please get in touch with your order number and we'll investigate with our courier and keep you updated. If a parcel is confirmed lost in transit, we'll arrange a replacement or refund.

Questions about your delivery? Contact us and we'll be happy to help.